Privacy Policy

When you join the TCS Multipass loyalty program, we collect and store the details you give us: your full name, gamertag (in-store nickname), email address, phone number, multipass card number, and any notes you add about your favourite games or special requests.

To calculate your experience points (XP), we sync your pretax purchase totals from our point-of-sale system (our store RMS via OneDrive). We store a running XP balance, lifetime XP earned, quest progress, and a record of rewards and discounts you have unlocked or redeemed.

Your information powers the loyalty experience: awarding XP for purchases, tracking quest and talent-tree progress, granting and redeeming rewards and discounts, and helping our staff recognise and serve you in store.

We may also use your email to send transactional messages such as magic-link login codes, registration confirmations, and (when enabled) sync-failure alerts for staff accounts.

We do not sell your personal information. Your loyalty data is visible to you and to authorised store staff and administrators so they can assist you and manage the program.

Purchase data flows from our POS provider (our store RMS) solely to calculate loyalty XP. The provider handles that data under its own privacy policy.

We keep your loyalty data for as long as your account is active. You can delete your account at any time from the in-app Settings screen — this removes your profile, inventory, quests, XP history, and login tokens.

When an account is deleted we retain a single anonymised record (keyed only by a one-way hash of your email) to preserve fraud-prevention safeguards — for example, so discount and free-item cooldowns cannot be reset by deleting and recreating an account. This record contains no plaintext personal information.

Access to your records is controlled with row-level security: only you and authorised staff/administrators can view or change your data. Login is handled through time-limited magic-link codes rather than stored passwords.

You can view your data by logging in to your account, and you can correct your profile details in Settings. To request full deletion, use the in-app "Delete My Account" flow or contact us and we will remove your data.

TCS Multipass is intended for our general store customers and is not directed at children under 13. If you believe a child has registered and you would like the account removed, contact us and we will delete it.

We may update this policy from time to time; the effective date above reflects the most recent revision. Continued use of the app after a change means you accept the updated policy.